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Student Complaint and Grievance Process

Student grievances against NC State University, including claims that their rights under law or university policy have been violated, may be resolved by a two-step process.

Step 1 – All Students: The initial responsibility for the complaint resides with the institution. Thus, your first step as a student, regardless of residency, is to follow NC State University Student Grievance Procedures.

Step 2 – Your Residency Determines Your Next Step:

      • Most Out-of-State Students: If your complaint is not resolved at the institutional level (Step 1), then out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California and Massachusetts, may submit complaints to SARA-North Carolina. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Complaint Form at SARA-North Carolina Student Complaint Process web page.

Contact Information for NCSEAA c/o SARA North Carolina:
P.O. Box 14103
Research Triangle Park, NC 27709
Toll free: 855.SARA.1.NC (727.2162)
Local: 919.549.8614, ext. 4667
Fax: 919.248.6667
Email: information@saranc.org

      • Students Residing in California and Massachusetts (non-NC-SARA States): If your complaint is not resolved at the institutional level (Step 1), then you may refer your complaint to the appropriate agency in your state:

    California: Bureau for Private Postsecondary Education

    Massachusetts: Massachusetts Department of Higher Education

    Contact Information for North Carolina Post Secondary Education Complaints:
    North Carolina Post Secondary Education Complaints
    c/o Student Complaints
    University of North Carolina General Administration
    910 Raleigh Road, Chapel Hill, NC 27515-2688
    Phone: 919.962.4550
    Email: studentcomplaint@northcarolina.edu

    Additional Resources for Student Complaints

    Southern Association of Colleges and Schools Commission on Colleges
    1866 Southern Lane
    Decatur, Georgia 30033-4097
    Phone: 404.679.4500
    Contact: http://www.sacscoc.org/FAQTOC.asp

    National Council for State Authorization Reciprocity
    3005 Center Green Drive, Suite 130
    Boulder, Colorado 80301
    Phone: 303.848.3275
    Email: info@nc-sara.org
    Contact: http://nc-sara.org/content/contacts