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Business Management and Operations - Careers

Business Management and Operations

Business Management and Operations | Operations Manager (General)

Operations Manager (General)

What Does a Professional in this Career Do?

An Operations Manager manages daily operations and activities for a company or organization. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.

Job Outlook

There were 4116 Operations Manager (General) job postings in North Carolina in the past year and 125818 in the United States.

In combination with other careers in the Operations Manager / Supervisor industry, which includes the Operations Manager (General) career, the following graph shows the number of people employed for each year since 2015:

Salary

Many new Operations Manager (General) jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $101,766.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $100,521.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Operations Manager (General) postings in the United States in the past year were lower than $77,624.

Education and Experience

Posted Operations Manager (General) jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education LevelPercentage
Associate's Degree7.68%
Bachelor's Degree46.91%
Master's Degree9.28%
Doctoral Degree1.5%
Other20.88%

Posted Operations Manager (General) jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of ExperiencePercentage
0 to 2 years27.61%
3 to 5 years52.02%
6 to 8 years11.03%
9+ years9.34%

Skills

Below are listings of the most common general and specialized skills Operations Manager (General) positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

  • Operations (52.72%)
  • Management (45.75%)
  • Communication (37.91%)
  • Leadership (36.87%)
  • Customer Service (35.14%)
  • Sales (30.59%)
  • Planning (16.53%)
  • Problem Solving (14.47%)
  • Coaching (12.85%)
  • Scheduling (11.5%)

Defining Skills

A core skill for this occupation, it occurs frequently in job postings.

  • Operations Management (59.71%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

  • Merchandising (10.6%)
  • Project Management (12.33%)
  • Inventory Management (13.01%)
  • Key Performance Indicators (KPIs) (9.16%)
  • Finance (10.77%)
  • Auditing (12.58%)
  • Marketing (13.52%)

Distinguishing Skills

A skill that may distinguish a subset of the occupation.

  • Service Improvement Planning (4.94%)
  • Service Improvement (5%)

Salary Boosting Skills

A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.

  • Service Improvement (8.36%)
  • Operations Management (99.84%)
  • Service Improvement Planning (8.26%)

Alternative Job Titles

Sometimes employers post jobs with Operations Manager (General) skills but a different job title. Some common alternative job titles include:

  • Operations Manager
  • District Manager
  • Area Manager
  • Dispensary Manager
  • Site Manager
  • Business Manager
  • Regional Manager
  • Strategic Account Manager
  • Customer Operations Manager
  • Regional Operations Manager

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Operations Manager (General) jobs in the past year along with how many they have posted.

United States

  • CVS Health (3969)
  • Ianthus Capital Holdings (1129)
  • Marriott International (986)
  • PetCo (938)
  • Walmart (822)
  • Amazon (704)
  • Old Navy (702)
  • PricewaterhouseCoopers (649)
  • Michaels (635)
  • GPAC (622)

North Carolina

  • CVS Health (95)
  • Wells Fargo (66)
  • Wendy's (52)
  • PricewaterhouseCoopers (35)
  • Lowe's (35)
  • Walmart (32)
  • Dunkin' Brands (31)
  • Stier Supply Company (27)
  • Marriott International (25)
  • Randstad (25)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!