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Business Management and Operations - Careers

Business Management and Operations

Business Management and Operations | Director of Operations

Director of Operations

What Does a Professional in this Career Do?

A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.

Job Outlook

There were 1938 Director of Operations job postings in North Carolina in the past year and 62978 in the United States.

In combination with other careers in the Operations Manager / Supervisor industry, which includes the Director of Operations career, the following graph shows the number of people employed for each year since 2015:

Salary

Many new Director of Operations jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $122,080.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $116,508.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Director of Operations postings in the United States in the past year were lower than $93,214.

Education and Experience

Posted Director of Operations jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education LevelPercentage
Associate's Degree5.23%
Bachelor's Degree61.11%
Master's Degree24.14%
Doctoral Degree3.16%
Other7.07%

Posted Director of Operations jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of ExperiencePercentage
0 to 2 years11.49%
3 to 5 years43.05%
6 to 8 years18.61%
9+ years26.84%

Skills

Below are listings of the most common general and specialized skills Director of Operations positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

  • Operations (84.93%)
  • Leadership (53%)
  • Management (52.66%)
  • Communication (43.28%)
  • Customer Service (27.25%)
  • Planning (23.88%)
  • Sales (20.9%)
  • Problem Solving (19.28%)
  • Budgeting (17.05%)
  • Coordinating (14.27%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

  • Finance (23.58%)
  • Marketing (23.51%)
  • Process Improvement (15.83%)
  • Accounting (13.11%)
  • Change Management (7.31%)
  • Operations Management (17.26%)
  • Project Management (26.59%)
  • Workflow Management (10.85%)
  • Auditing (15.5%)
  • Key Performance Indicators (KPIs) (17.49%)
  • Operations Support Systems (4.72%)
  • Profit And Loss (P&L) Management (13.09%)
  • Operational Excellence (11.58%)
  • Business Strategies (7.93%)

Alternative Job Titles

Sometimes employers post jobs with Director of Operations skills but a different job title. Some common alternative job titles include:

  • Regional Director of Operations
  • Director of Franchise Operations
  • Operations Director
  • Director of Business Operations
  • Operations Manager
  • Director of Plant Operations
  • Assistant Director of Operations
  • Director of Marketing Operations
  • General Manager

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Director of Operations jobs in the past year along with how many they have posted.

United States

  • Marriott International (736)
  • PricewaterhouseCoopers (390)
  • KPMG (386)
  • Alvarez & Marsal (351)
  • Heartland Dental (341)
  • Compass Group (290)
  • Johnson & Johnson (281)
  • Agape Care Group (270)
  • MassMutual (261)
  • GPAC (254)

North Carolina

  • University of North Carolina (40)
  • Wells Fargo (29)
  • Heartland Dental (28)
  • Childcare Network (24)
  • KPMG (21)
  • PricewaterhouseCoopers (20)
  • Chick-fil-A (18)
  • GlaxoSmithKline (16)
  • Compass Group (15)
  • Papa John's (13)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!