Network Support Technician
What Does a Professional in this Career Do?
A Network Support Technician evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
Job Outlook
There were 324 Network Support Technician job postings in North Carolina in the past year and 11701 in the United States.
In combination with other careers in the Network / Systems Support Specialist industry, which includes the Network Support Technician career, the following graph shows the number of people employed for each year since 2015:
Salary
Many new Network Support Technician jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $55,853.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $55,965.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Network Support Technician postings in the United States in the past year were lower than $44,589.
Education and Experience
Posted Network Support Technician jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 22.59% |
| Master's Degree | 2.66% |
| Doctoral Degree | 1.31% |
| Other | 26.07% |
Posted Network Support Technician jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 52.07% |
| 3 to 5 years | 35.61% |
| 6 to 8 years | 7.54% |
| 9+ years | 4.78% |
Skills
Below are listings of the most common general and specialized skills Network Support Technician positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Troubleshooting (Problem Solving) (54.12%)
- Communication (42.23%)
- Customer Service (30.24%)
- Operations (29.85%)
- Management (23.08%)
- Problem Solving (19.25%)
- Detail Oriented (14.08%)
- Information Technology (11.4%)
- Interpersonal Communications (10.75%)
- Microsoft Office (10.68%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Network Support (13.38%)
- Active Directory (9.58%)
- Network Infrastructure (13.78%)
- Telecommunications (24.84%)
- Technical Support (17.52%)
- Linux (6.39%)
- Computer Networks (21.69%)
- Computer Science (14.73%)
- Operating Systems (17.25%)
- Firewall (15.06%)
- Issue Tracking (9.2%)
- Network Troubleshooting (14.86%)
- Networking Hardware (20.58%)
- Peripheral Devices (10.81%)
- Help Desk Support (12.83%)
- Local Area Networks (23.89%)
- Windows Servers (7.58%)
- TCP/IP (12.29%)
- Network Switches (29.24%)
- Wide Area Networks (19.85%)
- Microsoft Office 365 (4.16%)
- Network Routing (12.01%)
Alternative Job Titles
Sometimes employers post jobs with Network Support Technician skills but a different job title. Some common alternative job titles include:
- Network Technician
- NOC Technician
- IT Support Technician
- Installation Technician
- Network Operations Technician
- IT Technician
- Network Operations Center Technician
- Technician
- Operations Technician
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Network Analyst / Specialist
- Network Administrator
- Technical Support Engineer / Analyst
- IT Administrator
- Network Engineer / Architect
- Cisco Engineer
Common Employers
Here are the employers that have posted the most Network Support Technician jobs in the past year along with how many they have posted.
United States
- AT&T (275)
- Lumen Technologies (218)
- CarMax (186)
- TEKsystems (164)
- Allegis Group (154)
- INSPYR Solutions (103)
- Northrop Grumman (99)
- Comtech Ef Data (95)
- Black Box Corporation (93)
- Insight Global (92)
North Carolina
- CarMax (11)
- Brightspeed (11)
- MasTec (10)
- AT&T (9)
- Motion Recruitment (7)
- TEKsystems (6)
- Allegis Group (6)
- Vector Consulting (4)
- General Dynamics (4)
- Matrix Resources (4)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.