Network / Systems Support Specialist
What Does a Professional in this Career Do?
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
Job Outlook
There were 942 Network / Systems Support Specialist job postings in North Carolina in the past year and 28792 in the United States.
In combination with other careers in the Network / Systems Support Specialist industry, which includes the Network / Systems Support Specialist career, the following graph shows the number of people employed for each year since 2016:
Salary
Many new Network / Systems Support Specialist jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $68,856.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $69,968.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Network / Systems Support Specialist postings in the United States in the past year were lower than $55,890.
Education and Experience
Posted Network / Systems Support Specialist jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 24.16% |
| Master's Degree | 2.65% |
| Doctoral Degree | 0.78% |
| Other | 30.8% |
Posted Network / Systems Support Specialist jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 53.27% |
| 3 to 5 years | 37.82% |
| 6 to 8 years | 5.56% |
| 9+ years | 3.35% |
Skills
Below are listings of the most common general and specialized skills Network / Systems Support Specialist positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Troubleshooting (Problem Solving) (68.08%)
- Communication (48.94%)
- Customer Service (37.76%)
- Operations (29.64%)
- Problem Solving (28.66%)
- Management (27.24%)
- Detail Oriented (16.88%)
- Information Technology (16.81%)
- Microsoft Office (15.94%)
- Interpersonal Communications (12.59%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Operating Systems (26.87%)
- Technical Support (27.8%)
- Network Support (6.22%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Technical Issues (14.53%)
- ServiceNow (10.53%)
- Microsoft Office 365 (6.63%)
- Network Switches (19.28%)
- Network Routing (19.97%)
- Wide Area Networks (11.24%)
- TCP/IP (11.04%)
- Peripheral Devices (19.78%)
- Windows Servers (8.2%)
- Local Area Networks (16.82%)
- Network Troubleshooting (15.36%)
- Networking Hardware (20.2%)
- Virtual Private Networks (VPN) (8.51%)
- Issue Tracking (14.15%)
- Help Desk Support (20.86%)
- Firewall (11.88%)
- Linux (8.17%)
- Computer Science (15.49%)
- Computer Networks (13.97%)
- Computer Hardware (19.55%)
- Telecommunications (12.15%)
- Active Directory (16.35%)
- Microsoft Windows 10 (8.97%)
- Network Infrastructure (9.58%)
Distinguishing Skills
A skill that may distinguish a subset of the occupation.
- Networking Cables (3.97%)
Alternative Job Titles
Sometimes employers post jobs with Network / Systems Support Specialist skills but a different job title. Some common alternative job titles include:
- Network Technician
- IT Technician
- Technician
- NOC Technician
- Field Technician
- Operations Technician
- Support Technician
- Help Desk Technician
- Network Support Technician
- Deployment Technician
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Technical Support Engineer / Analyst
- Help Desk Technician / Analyst
- IT Administrator
- Systems Support Specialist
- Network Analyst / Specialist
- Technical Support Manager / Supervisor
- Network Administrator
- Systems Administrator
Common Employers
Here are the employers that have posted the most Network / Systems Support Specialist jobs in the past year along with how many they have posted.
United States
- TEKsystems (758)
- GovCIO (598)
- Lumen Technologies (510)
- Insight Global (436)
- Allegis Group (292)
- Windstream (274)
- H&R Block (211)
- ASGN (198)
- Leidos (182)
- Eliassen Group (159)
North Carolina
- TEKsystems (29)
- Insight Global (22)
- State of North Carolina (18)
- GovCIO (12)
- Allegis Group (12)
- Brightspeed (11)
- Tierpoint (10)
- Ashley Furniture (10)
- ASGN (10)
- North Carolina State University (9)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.