Skip to main content
Information Technology - Careers

Information Technology

Information Technology | Technical Support Manager / Supervisor

Technical Support Manager / Supervisor

What Does a Professional in this Career Do?

A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.

Job Outlook

There were 336 Technical Support Manager / Supervisor job postings in North Carolina in the past year and 10545 in the United States.

In combination with other careers in the Computer Support Specialist industry, which includes the Technical Support Manager / Supervisor career, the following graph shows the number of people employed for each year since 2015:

Salary

Many new Technical Support Manager / Supervisor jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $64,734.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $67,705.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Technical Support Manager / Supervisor postings in the United States in the past year were lower than $49,089.

Education and Experience

Posted Technical Support Manager / Supervisor jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education LevelPercentage
Associate's Degree13.29%
Bachelor's Degree42.7%
Master's Degree6.22%
Doctoral Degree0.85%
Other16.31%

Posted Technical Support Manager / Supervisor jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of ExperiencePercentage
0 to 2 years34.88%
3 to 5 years49.62%
6 to 8 years9.8%
9+ years5.7%

Skills

Below are listings of the most common general and specialized skills Technical Support Manager / Supervisor positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

  • Communication (52.11%)
  • Customer Service (44.76%)
  • Management (35.2%)
  • Troubleshooting (Problem Solving) (33.12%)
  • Operations (30.55%)
  • Problem Solving (27.27%)
  • Leadership (26.84%)
  • Writing (17.49%)
  • Detail Oriented (17.3%)
  • Microsoft Office (15.36%)

Defining Skills

A core skill for this occupation, it occurs frequently in job postings.

  • Technical Support (48.38%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

  • Workflow Management (13.98%)
  • Customer Support (27.52%)
  • Call Center Experience (10.06%)
  • Computer Science (17.54%)
  • Operating Systems (13.72%)
  • Help Desk Support (17.43%)
  • Key Performance Indicators (KPIs) (12.82%)
  • Marketing (9.59%)
  • Project Management (18.08%)
  • Process Improvement (11.14%)

Alternative Job Titles

Sometimes employers post jobs with Technical Support Manager / Supervisor skills but a different job title. Some common alternative job titles include:

  • Technical Support Manager
  • Technical Support Technician
  • Customer Support Manager
  • Digital Media Coordinator
  • IT Support Technician
  • Technical Support Supervisor
  • Technical Support Coordinator
  • Support Supervisor
  • Support Services Supervisor
  • IT Supporter

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Technical Support Manager / Supervisor jobs in the past year along with how many they have posted.

United States

  • Chinchiolo Stemilt (116)
  • Ryder (99)
  • Invenergy (89)
  • Randstad (81)
  • Lumen Technologies (78)
  • Pearson Education (72)
  • TEKsystems (72)
  • Renaissance (56)
  • Allegis Group (52)
  • Astound Broadband (50)

North Carolina

  • Randstad (12)
  • Mountain Air Cargo (8)
  • TechSpace Solutions (7)
  • Allegis Group (6)
  • North Carolina State University (6)
  • RHA Health Services (6)
  • Old Dominion Freight Line (5)
  • Xylem (4)
  • Computer World Services Corp. (Cws) (4)
  • N-Able (4)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!