Technical Support Manager / Supervisor
What Does a Professional in this Career Do?
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
Job Outlook
There were 495 Technical Support Manager / Supervisor job postings in North Carolina in the past year and 15505 in the United States.
In combination with other careers in the Computer Support Specialist industry, which includes the Technical Support Manager / Supervisor career, the following graph shows the number of people employed for each year since 2016:
Salary
Many new Technical Support Manager / Supervisor jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $71,298.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $70,280.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Technical Support Manager / Supervisor postings in the United States in the past year were lower than $53,765.
Education and Experience
Posted Technical Support Manager / Supervisor jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 35.48% |
| Master's Degree | 4.31% |
| Doctoral Degree | 0.44% |
| Other | 12.54% |
Posted Technical Support Manager / Supervisor jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 33.39% |
| 3 to 5 years | 49.94% |
| 6 to 8 years | 9.88% |
| 9+ years | 6.79% |
Skills
Below are listings of the most common general and specialized skills Technical Support Manager / Supervisor positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Customer Service (55.23%)
- Communication (53.54%)
- Troubleshooting (Problem Solving) (48.42%)
- Management (39.35%)
- Problem Solving (34.42%)
- Operations (32.92%)
- Leadership (26.57%)
- Microsoft Office (16.64%)
- Detail Oriented (16.64%)
- Interpersonal Communications (15%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Technical Support (55.01%)
- Help Desk Support (25.86%)
- Desktop Support (9.23%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- End-User Training And Support (6.42%)
- Apple IOS (5.85%)
- Workflow Management (12.4%)
- Continuous Improvement Process (11.26%)
- Microsoft Windows 10 (7.67%)
- Customer Support (27.62%)
- Active Directory (12.36%)
- Computer Science (16.69%)
- Mac OS (5.9%)
- Computer Hardware (7.08%)
- Key Performance Indicators (KPIs) (12.76%)
- Operating Systems (17.44%)
- Marketing (4.37%)
- Information Technology Infrastructure Library (10.23%)
- Virtual Private Networks (VPN) (5.73%)
- IT Service Management (8.55%)
- Issue Tracking (13.13%)
- Project Management (12.34%)
- Process Improvement (13.62%)
- Peripheral Devices (8.76%)
- Technical Services (5.47%)
- Microsoft Office 365 (8.24%)
- ServiceNow (11.84%)
Distinguishing Skills
A skill that may distinguish a subset of the occupation.
- Deskside Support (3%)
Salary Boosting Skills
A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.
- Technical Support (100%)
Alternative Job Titles
Sometimes employers post jobs with Technical Support Manager / Supervisor skills but a different job title. Some common alternative job titles include:
- Technical Support Manager
- Technical Support Technician
- Customer Support Manager
- Operations Administrator
- Help Desk Manager
- Technical Support Representative
- Support Technician
- Service Desk Manager
- Technical Support Supervisor
- Support Analyst
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Technical Support Engineer / Analyst
- Help Desk Technician / Analyst
- Network / Systems Support Specialist
- IT Administrator
Common Employers
Here are the employers that have posted the most Technical Support Manager / Supervisor jobs in the past year along with how many they have posted.
United States
- H&R Block (275)
- TEKsystems (253)
- Insight Global (190)
- GovCIO (139)
- Cribl (121)
- Contact Government Services (119)
- Allegis Group (105)
- Motorola Solutions (101)
- Cleo (94)
- UKG (88)
North Carolina
- TEKsystems (15)
- Insight Global (13)
- State of North Carolina (10)
- BCforward (10)
- Lenovo (8)
- Nascar (7)
- Randstad (7)
- Axiom Technologies (6)
- Allegis Group (6)
- Guilford County Schools (6)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.