Client Engagement Manager
What Does a Professional in this Career Do?
Builds and maintains client relations. Works for a vendor organization and has ultimate responsibility for a client's entire experience with that vendor. May have a portfolio of clients and be accountable for the revenue, profitability and success of those customer relationships.
Job Outlook
There were 136 Client Engagement Manager job postings in North Carolina in the past year and 4997 in the United States.
In combination with other careers in the Program Manager industry, which includes the Client Engagement Manager career, the following graph shows the number of people employed for each year since 2012:
Salary
Many new Client Engagement Manager jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $80,595.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $78,964.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Client Engagement Manager postings in the United States in the past year were lower than $62,469.
Education and Experience
Posted Client Engagement Manager jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 2% |
| Bachelor's Degree | 53% |
| Master's Degree | 35% |
| Doctoral Degree | 0% |
| Other | 9% |
Posted Client Engagement Manager jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 17% |
| 3 to 5 years | 41% |
| 6 to 8 years | 16% |
| 9+ years | 26% |
Skills
Below are listings of the most common general and specialized skills Client Engagement Manager positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Communication Skills (50%)
- Teamwork / Collaboration (50%)
- Planning (32%)
- Problem Solving (25%)
- Organizational Skills (24%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Program Management (40%)
- Project Management (40%)
- Budgeting (37%)
- Client Base Retention (28%)
- Customer Service (20%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Customer Contact (18%)
- Quality Management (15%)
- Scheduling (14%)
- Quality Assurance and Control (13%)
- Business Development (10%)
Distinguishing Skills
A skill that may distinguish a subset of the occupation.
- Change Management (6%)
- Account Management (5%)
- Stakeholder communications (4%)
- Atlassian JIRA (4%)
- Lifecycle Management (4%)
Alternative Job Titles
Sometimes employers post jobs with Client Engagement Manager skills but a different job title. Some common alternative job titles include:
- Director, Group Management
- Program Manager
- Retail Client Engagement Manager
- Senior Client Delivery Program Manager Remote
- Program Manager, Managed Service Program
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Director of Program Management
- Program Manager (General)
- Project Manager (General)
- Director of Project Management
Common Employers
Here are the employers that have posted the most Client Engagement Manager jobs in the past year along with how many they have posted.
United States
- CDM Smith (375)
- Iron Mountain Incorporated (275)
- Office Depot (151)
- Deloitte (76)
- PricewaterhouseCoopers (67)
North Carolina
- CDM Smith (11)
- Iron Mountain Incorporated (5)
- Biogen (4)
- Maersk (4)
- Office Depot (4)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.