Client Engagement Manager

What Does a Professional in this Career Do?

A Client Engagement Manager builds and maintains client relations. Works for a vendor organization and has ultimate responsibility for a client's entire experience with that vendor. May have a portfolio of clients and be accountable for the revenue, profitability and success of those customer relationships.

Job Outlook

There were 36 Client Engagement Manager job postings in North Carolina in the past year and 1342 in the United States.

In combination with other careers in the Program Manager industry, which includes the Client Engagement Manager career, the following graph shows the number of people employed for each year since 2015:

Salary

Many new Client Engagement Manager jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $105,564.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $105,564.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Client Engagement Manager postings in the United States in the past year were lower than $92,710.

Education and Experience

Posted Client Engagement Manager jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education Level	Percentage
Associate's Degree	1.42%
Bachelor's Degree	60.88%
Master's Degree	6.63%
Doctoral Degree	0.45%
Other	10.66%

Posted Client Engagement Manager jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of Experience	Percentage
0 to 2 years	23.52%
3 to 5 years	47.8%
6 to 8 years	16.37%
9+ years	12.31%

Skills

Below are listings of the most common general and specialized skills Client Engagement Manager positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

Communication (54.99%)
Sales (54.55%)
Management (45.08%)
Customer Service (37.7%)
Leadership (29.88%)
Writing (28.46%)
Consulting (28.02%)
Problem Solving (27.57%)
Time Management (21.31%)
Interpersonal Communications (20.57%)

Defining Skills

A core skill for this occupation, it occurs frequently in job postings.

Project Management (40.42%)
Selling Techniques (31.77%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

Account Management (13.15%)
Balancing (Ledger/Billing) (11.74%)
Brand Loyalty (10.33%)
Data Governance (12.71%)
HyperText Markup Language (HTML) (8.83%)
Managed Services (13.59%)
Salesforce (22.68%)
Merchandising (11.03%)
Consolidation (12.27%)
Net Promoter Score (10.41%)
Retail Management (10.5%)
Account Strategy (16.5%)
SQL (Programming Language) (9.8%)
Quality Management (8.38%)
Customer Engagement (9.89%)
Marketing (18.98%)
Profitable Growth (12.44%)
Data Strategy (12.27%)
Executive Sponsor (12.53%)
Account Growth (13.42%)
Solution Selling (12.18%)
New Product Development (14.83%)
Project Coordination (8.91%)
Business Development (20.48%)
Auditing (11.03%)
Visual Merchandising (10.5%)
Community Outreach (10.68%)
Computer Security Awareness Training (12.62%)
Cash Handling (10.33%)
Business Marketing (11.21%)
Project Risk Management (8.74%)
Finance (4.68%)
Key Performance Indicators (KPIs) (4.32%)
Customer Relationship Management (14.47%)
Extensible Markup Language (XML) (8.03%)
White Space Development (12.62%)
Cloud-Native Development (12.53%)
Customer Retention (11.56%)

Alternative Job Titles

Sometimes employers post jobs with Client Engagement Manager skills but a different job title. Some common alternative job titles include:

Engagement Manager
Engagement Executive
Customer Engagement Manager
Client Engagement Supervisor
Client Engagement Associate
Engagement Intern
Learning and Development Manager
Associate Engagement Manager
E-Learning Developer

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Client Engagement Manager jobs in the past year along with how many they have posted.

United States

Ensono (141)
Office Depot (123)
Nelnet (91)
Epsilon (72)
PetSmart (35)
Sanofi (34)
Franklincovey (28)
WPP Group USA (22)
Crossmark (15)
Oracle (14)

North Carolina

Ensono (5)
Inmar (3)
Elder Research (2)
Verily Life Sciences (2)
Office Depot (2)
Equitable (1)
TIAA (1)
Learning Technologies Group Plc (1)
Verily (1)
Agdata, Lp (1)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!

Leadership and Volunteer Management Graduate Certificates

All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.

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