Career

Business Management and Operations

 
Business Management and Operations Careers | Client Engagement Manager

Client Engagement Manager

What Does a Professional in this Career Do?

Builds and maintains client relations. Works for a vendor organization and has ultimate responsibility for a client's entire experience with that vendor. May have a portfolio of clients and be accountable for the revenue, profitability and success of those customer relationships.

Job Outlook

There were 176 Client Engagement Manager job postings in North Carolina in the past year and 6299 in the United States.

In combination with other careers in the Program Manager industry, which includes the Client Engagement Manager career, the following graph shows the number of people employed for each year since 2012:

Salary

Many new Client Engagement Manager jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $83,553.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $82,113.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Client Engagement Manager postings in the United States in the past year were lower than $67,440.

Education and Experience

Posted Client Engagement Manager jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education LevelPercentage
Associate's Degree2%
Bachelor's Degree58%
Master's Degree33%
Doctoral Degree0%
Other8%

Posted Client Engagement Manager jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of ExperiencePercentage
0 to 2 years12%
3 to 5 years42%
6 to 8 years17%
9+ years28%

Skills

Below are listings of the most common general and specialized skills Client Engagement Manager positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

  • Teamwork / Collaboration (50%)
  • Communication Skills (50%)
  • Planning (35%)
  • Building Effective Relationships (26%)
  • Written Communication (23%)

Defining Skills

A core skill for this occupation, it occurs frequently in job postings.

  • Project Management (45%)
  • Budgeting (39%)
  • Program Management (36%)
  • Client Base Retention (26%)
  • Project Planning and Development Skills (16%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

  • Customer Service (19%)
  • Customer Contact (17%)
  • Quality Assurance and Control (14%)
  • Scheduling (13%)
  • Quality Management (13%)

Distinguishing Skills

A skill that may distinguish a subset of the occupation.

  • Change Management (7%)
  • Thought Leadership (6%)
  • Product Management (6%)
  • Atlassian JIRA (5%)
  • Conflict Management (4%)

Salary Boosting Skills

A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed along with the marginal value: the average salary difference between postings that request that skill and those that do not.

  • Resource Management (1%) – marginal value $10,648

Alternative Job Titles

Sometimes employers post jobs with Client Engagement Manager skills but a different job title. Some common alternative job titles include:

  • Director, Group Management
  • Program Manager
  • Servicenow Engagement Manager
  • Employee Engagement Manager
  • Healthcare Engagement Manager

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Client Engagement Manager jobs in the past year along with how many they have posted.

United States

  • CDM Smith (364)
  • Deloitte (232)
  • Amazon (105)
  • Sirius Computer Solutions (104)
  • Bcd Travel (83)

North Carolina

  • CDM Smith (11)
  • Maersk (10)
  • Splunk (7)
  • Deloitte (7)
  • Duke Energy Corporation (5)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!