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Marketing and Public Relations | Director of Customer Success

Director of Customer Success

What Does a Professional in this Career Do?

A Director of Customer Success is responsible for customer retention and increasing customer loyalty. Often works in software companies, supervising customer success staff who provide direct technical support to customers. Focuses on reducing churn.

Job Outlook

There were 32 Director of Customer Success job postings in North Carolina in the past year and 1571 in the United States.

In combination with other careers in the Marketing Manager industry, which includes the Director of Customer Success career, the following graph shows the number of people employed for each year since 2015:

Salary

Many new Director of Customer Success jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $132,524.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $132,524.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Director of Customer Success postings in the United States in the past year were lower than $107,910.

Education and Experience

Posted Director of Customer Success jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education LevelPercentage
Associate's Degree2.74%
Bachelor's Degree43.86%
Master's Degree14.77%
Doctoral Degree1.02%
Other3.12%

Posted Director of Customer Success jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of ExperiencePercentage
0 to 2 years15.51%
3 to 5 years33.84%
6 to 8 years20.14%
9+ years30.51%

Skills

Below are listings of the most common general and specialized skills Director of Customer Success positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

  • Leadership (55.12%)
  • Communication (48.95%)
  • Sales (48.38%)
  • Customer Service (47.99%)
  • Management (47.23%)
  • Operations (29.66%)
  • Influencing Skills (27.24%)
  • Problem Solving (24.95%)
  • Presentations (19.92%)
  • Detail Oriented (17.82%)

Defining Skills

A core skill for this occupation, it occurs frequently in job postings.

  • Customer Success Management (68.46%)
  • Account Management (30.05%)
  • Marketing (31.39%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

  • Cross-Selling (11.41%)
  • Business Metrics (4.1%)
  • Customer Relationship Management (17.75%)
  • Product Adoption Strategies (12.45%)
  • Product Roadmaps (6.49%)
  • Business Operations (8.35%)
  • Client Onboarding (4.33%)
  • Customer Retention (12.53%)
  • Workflow Management (9.02%)
  • Thought Leadership (7.76%)
  • Business To Business (6.26%)
  • Data Analysis (14.47%)
  • Customer Support (7.68%)
  • Software As A Service (SaaS) (19.16%)
  • Customer Advocacy (8.2%)
  • Change Management (13.87%)
  • Salesforce (11.93%)
  • Customer Lifecycle Management (5.89%)
  • Customer Engagement (10.14%)
  • Upselling (10.44%)
  • Key Performance Indicators (KPIs) (15.21%)
  • Scalability (5.52%)
  • Finance (10.22%)
  • Project Management (31.02%)
  • Growth Strategies (2.09%)
  • Product Management (8.8%)
  • Performance Metric (3.8%)
  • New Product Development (7.23%)
  • Process Improvement (11.63%)
  • Effective Communication (12.53%)
  • Revenue Growth (7.9%)

Salary Boosting Skills

A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.

  • Marketing (100%)

Alternative Job Titles

Sometimes employers post jobs with Director of Customer Success skills but a different job title. Some common alternative job titles include:

  • Success Partner
  • Customer Success Manager
  • Head of Customer Success
  • Customer Success Lead
  • Customer Success Executive
  • Customer Enablement Consultant
  • Client Success Director
  • Account Director
  • Director of Client Success

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Director of Customer Success jobs in the past year along with how many they have posted.

United States

  • Public Consulting Group (118)
  • Infusemedia (55)
  • Cornerstone Ondemand (52)
  • iCIMS (37)
  • HealthEdge (37)
  • Marriott International (35)
  • The College Board (28)
  • VMware (24)
  • Humana (24)
  • Coronis Health (21)

North Carolina

  • Public Consulting Group (2)
  • Avalara (2)
  • Integration Appliance (2)
  • Coronis Health (2)
  • Infusemedia (2)
  • 10X Recruiting Partners (1)
  • ViaPath Technologies (1)
  • Cornerstone Ondemand (1)
  • Repstor (1)
  • Gordon-Conwell Theological Seminary (1)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!