Client Relationship Manager
What Does a Professional in this Career Do?
Manages high value client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
There were 233 Client Relationship Manager job postings in North Carolina in the past year and 7011 in the United States.
In combination with other careers in the Account Manager / Representative industry, which includes the Client Relationship Manager career, the following graph shows the number of people employed for each year since 2012:
Many new Client Relationship Manager jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
The average estimated salary in the United States for this career, based on job postings in the past year, is $74,481.
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $77,732.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Client Relationship Manager postings in the United States in the past year were lower than $57,149.
Education and Experience
Posted Client Relationship Manager jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
Posted Client Relationship Manager jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
|Years of Experience||Percentage|
|0 to 2 years||18%|
|3 to 5 years||49%|
|6 to 8 years||12%|
Below are listings of the most common general and specialized skills Client Relationship Manager positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
A skill that is required across a broad range of occupations, including this one.
- Building Effective Relationships (79%)
- Communication Skills (55%)
- Teamwork / Collaboration (34%)
- Problem Solving (29%)
- Detail-Oriented (26%)
A core skill for this occupation, it occurs frequently in job postings.
- Customer Service (56%)
- Sales (37%)
- Customer Contact (32%)
- Account Management (21%)
- Project Management (20%)
A skill that is requested frequently in this occupation but isn’t specific to it.
- Product Sales (14%)
- Budgeting (11%)
- Onboarding (10%)
- Salesforce (9%)
- Financial Analysis (9%)
A skill that may distinguish a subset of the occupation.
- Account Closing (6%)
- Customer Retention (5%)
- Market Trend (5%)
- New Business Development (5%)
- Upselling Products and Services (5%)
Salary Boosting Skills
A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed along with the marginal value: the average salary difference between postings that request that skill and those that do not.
- Business Strategy (4%) – marginal value $3,649
Alternative Job Titles
Sometimes employers post jobs with Client Relationship Manager skills but a different job title. Some common alternative job titles include:
- Client Relations Manager
- Senior Relationship Manager
- Customer Success Account Manager
- Associate Client Relationship Manager
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Territory / Regional Account Manager
- Account Manager
- Marketing Account Executive
- Account Executive (General)
- Logistics / Supply Chain Account Manager
Here are the employers that have posted the most Client Relationship Manager jobs in the past year along with how many they have posted.
- Microsoft Corporation (575)
- Bank of America (496)
- Wolters Kluwer (160)
- Ascensus (147)
- Ryder System Incorporated (128)
- Microsoft Corporation (38)
- Bank of America (26)
- Advance Auto Parts Incorporated (6)
- Ascensus (5)
- Cognizant Technology (5)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!