Client Relationship Manager
What Does a Professional in this Career Do?
A Client Relationship Manager manages high value client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Job Outlook
There were 184 Client Relationship Manager job postings in North Carolina in the past year and 8062 in the United States.
In combination with other careers in the Account Manager / Representative industry, which includes the Client Relationship Manager career, the following graph shows the number of people employed for each year since 2015:
Salary
Many new Client Relationship Manager jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $85,035.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $89,483.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Client Relationship Manager postings in the United States in the past year were lower than $60,903.
Education and Experience
Posted Client Relationship Manager jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 65.28% |
| Master's Degree | 12.07% |
| Doctoral Degree | 1.5% |
| Other | 15.31% |
Posted Client Relationship Manager jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 23.98% |
| 3 to 5 years | 53.12% |
| 6 to 8 years | 8.98% |
| 9+ years | 13.91% |
Skills
Below are listings of the most common general and specialized skills Client Relationship Manager positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Sales (59.1%)
- Communication (58.34%)
- Customer Service (40.44%)
- Management (36.69%)
- Leadership (25.84%)
- Problem Solving (22.67%)
- Presentations (21.45%)
- Detail Oriented (21.27%)
- Operations (19.71%)
- Planning (19.23%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Customer Relationship Management (52.76%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Cross-Selling (8.91%)
- Account Management (18.04%)
- Business To Business (6.01%)
- Key Performance Indicators (KPIs) (5.64%)
- Marketing (24.23%)
- Risk Management (4.18%)
- Financial Services (12.48%)
- Financial Planning (14.21%)
- Salesforce (20.13%)
- Business Development (27.11%)
- Wealth Management (6.05%)
- Investments (16.07%)
- Selling Techniques (12.26%)
- Finance (7.6%)
- Sales Prospecting (19.39%)
- Project Management (12.29%)
- Value Propositions (12.58%)
Distinguishing Skills
A skill that may distinguish a subset of the occupation.
- Financial Education (7.77%)
Alternative Job Titles
Sometimes employers post jobs with Client Relationship Manager skills but a different job title. Some common alternative job titles include:
- Relationship Manager
- Client Relations Manager
- Private Client Relationship Manager
- Client Relationship Executive
- Customer Relationship Manager
- Client Relations Coordinator
- Client Relations Representative
- Director of Client Relations
- Client Executive Acquisition
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Account Manager (General)
- Business Development Manager (General)
- Account Executive (General)
- Business Development Specialist
- Director of Business Development
- Director of Sales
Common Employers
Here are the employers that have posted the most Client Relationship Manager jobs in the past year along with how many they have posted.
United States
- Citizens Bank (525)
- Kforce (210)
- Cognizant Technology Solutions (196)
- Deloitte (180)
- Freeman (164)
- PricewaterhouseCoopers (122)
- T-Mobile US (104)
- Citigroup (83)
- Bank of America (79)
- FIS (73)
North Carolina
- PricewaterhouseCoopers (12)
- Citizens Bank (9)
- TIAA (7)
- Greene Resources (7)
- Ernest Packaging Solutions (7)
- Spectrum (6)
- Fidelity Investments (5)
- Cognizant Technology Solutions (5)
- Greenscape (5)
- Carolina Sweepers (4)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.